continual service improvement white paper |
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navigate by keyword : white service paper improvement continual background csi itil process quality performance metrics measurement feedback analysis assessment monitoring reporting goals objectives customer satisfaction efficiency effectiveness change innovation practices benchmarking problem resolution root cause incident desk availability reliability capacity risk compliance automation optimization level agreement sla strategy governance alignment collaboration communication training knowledge documentation planning implementation review audit continuous key indicators kpi management plan value delivery operational excellence experience action loop |
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continual service improvement on white paper background |
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