service management white paper |
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| navigate by keyword : white service paper management background itsm incident problem change request fulfillment configuration asset knowledge process workflow automation itil framework support ticketing help desk sla agreement delivery performance monitoring reporting resolution priority categorization escalation root cause analysis downtime availability reliability user experience communication roles responsibilities governance compliance security risk strategy continual improvement practices implementation tools software integration platform customer satisfaction operations infrastructure database cmdb standardization documentation metrics optimization alignment planning execution quality value |
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| it service management on white paper background |
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